What we’re looking for:
Our new IT Operations Administrator will play a critical role in helping our company achieve its goals by owning two roles in the Operations Team. The first role is to manage and improve the hardware and software services that our company runs on. As a fully remote company, you will make sure that our employees and customers have the systems and services they need.
In your second role, you will own and manage IT/Operations projects that improve both employee and customer experiences with tools and services. You will also lead projects that improve security for the company and our products.
As a member of the Operations team in a small company, you will be the IT person and assume the responsibility for managing, maintaining and improving Golden Software’s information and security systems. Golden Software is a fully remote company with no central office. As a result, this role focuses on the administration of cloud-based servers, cloud services, supporting remote employees, and ensuring data security.
As you would expect, this individual will be available for on-call support during our typical business hours and available for the occasional after-hours maintenance window and rare emergencies.
You’re the IT Administrator we’re looking for if…
-
You are inquisitive, analytical, and meticulously detail-oriented.
-
You love to help people be productive.
-
You take pride in having everything running smoothly.
-
You can document processes and systems in a clear way that others can follow.
-
You understand the importance of keeping customer, employee, and company information secure.
-
You have experience working in a small company environment.
-
You have experience creating relationships and supporting remote workers.
Responsibilities
-
Provide support to your internal customers and occasionally the company’s external customers.
-
You are not just the “IT person”, you are also a go-to person for technical advice for our product, sales, marketing and customer success teams. You are expected to identify areas of improvement to the company infrastructure, get buy-in, and implement those improvements.
-
You will own the management of the hosted services that Golden Software relies on. These currently include services like Google Workspace, Jira, Confluence, Zoom, Zendesk, AWS, Microsoft, and others. As well as identifying new or replacement services based on functionality, value and future needs is also an expectation for this role.
-
You will provide support and maintenance to our small number of EC2 servers as well as other AWS resources. This support includes updates, backups, and monitoring of the environment. You’ll work with other teams to make sure that the AWS services are meeting their needs and goals.
-
Data security and compliance are critical to maintaining our customer and employee trust. You are expected to take on various projects to improve, document, and monitor our data security and be compliant with common software industry standards.
-
Making sure that employees have the hardware and software they need rounds out the responsibilities for this role. You’ll need to be proactive in making sure that employees have hardware and software that allows them to be productive.
Skills – General (or Abilities)
-
Ability to thrive in a fully remote position and to work as a team of one.
-
Ability to organize your tasks and projects, set priorities, and get stuff done.
-
Ability to create and maintain documentation of systems, services, and processes.
-
Ability to work with your fellow employees across many roles as well as external contractors.
Skills – Specific
Technical Skills:
-
Operating Systems: Proficiency in Windows, and Linux administration.
-
Cloud Platforms: Experience with AWS (or similar) and their various services like server instances, block storage, CDNs, load balancing, and identity management.
-
Server Management: Ability to manage, configure, and troubleshoot servers.
-
Networking: Understanding of IP networks, DNS, VPNs, firewalls, and routers.
-
Email Systems: Managing hosted email services (Google Workspace and AWS SES) and assuring deliverability with SPF, DKIM, and DMARC.
-
Security: Familiarity with cybersecurity principles, firewalls, antivirus solutions, PCI Compliance, and other best practices.
-
Database Management: Basic understanding of databases like SQL, MySQL, etc.
-
Backup and Recovery: Experience with data backup, disaster recovery, and business continuity strategies.
-
Scripting: Basic knowledge of scripting languages like PowerShell and Bash for automation tasks.
Software and Tools:
-
Proficient in managing cloud-based office productivity suites such as Google Workspace, Microsoft 365, Confluence, Jira, Slack, Zoom, and others.
-
Help Desk Tools: Familiarity with ticketing systems such as Jira and Zendesk.
-
Remote Management Tools: Experience with tools for remote administration, monitoring, and troubleshooting.
Certifications (optional but valuable):
This is a full-time, remote position. Travel to Golden, Colorado is required once a year for the entire team to connect face-to-face.
The salary range for this role is $55,000 to $85,000. The final offer will be determined based on the candidate’s experience, taking into account their skills, qualifications, and other pertinent factors. We recognize the value that experience brings to the role and are committed to providing a competitive compensation package that appropriately reflects the candidate’s expertise.
You must be qualified to work in the United States (US citizen or green card). No sponsorships are available.
Send your resume in confidence to jobs@goldensoftware.com with the subject line “I’m Your IT Operations Administrator Guru” and include 1) two things about this position that excite you, 2) how your experience and skills align with the job requirements, and 3) where they do not align, how you would bridge those gaps.
