Join Our Team

What we’re looking for:
We are looking for a driven customer support specialist to join our world-class customer success team. The mission is simple: make sure clients can access, use, and derive value from our suite of scientific data visualization software.

The ideal candidate for this role is a creative problem-solver with a passion for helping others succeed. They listen first, ask smart questions, and deliver clear, actionable answers to even the most complex questions. Every support interaction is treated as an opportunity to build trust, drive retention, and create loyal advocates.

We value teammates that are capable, resourceful, growth-minded, and committed to excellence. A great teammate shares knowledge freely, gives and receives feedback with grace, and helps raise the bar for everyone around them. They thrive in a remote environment managing their own time and staying engaged, proactive, and connected — even when we only see each other in person a couple times a year.

A background in or passion for geosciences, environment sciences, engineering, or similar fields and an eagerness to deepen your expertise in data visualization is a must.

What you’ll do:

• Develop expertise in our products, processes, and systems.

• Provide world-class technical support that drives software engagement and customer retention.

• Partner with other teams to surface insights, improve solutions, and share new features.

• Monitor support quality, holding yourself and teammates accountable for excellence.

• Take ownership of projects, metrics, and goals that improve the customer and team experience.

• Assist with new team member training in your areas of expertise.

• Participate in ongoing education and professional development.

You will succeed in this role by:

• Enhancing the customer experience:
  You will provide timely, knowledgeable, personalized technical support and advice that helps customers achieve their goals while fostering strong, long-lasting relationships.

• Empowering customers to self-serve:
  You will ensure customers consistently gain the skills and knowledge necessary to solve problems on their own. Each solved case and support resource created reduces future friction, deflects repetitive tickets, and helps users unlock more value from our software.

• Serving as the customer voice in company discussions:
  You will bring the customer perspective into team conversations. By surfacing trends, sharing insights, and advocating for user needs, you ensure that customer experiences directly shape how our software and support evolve.

If this has you saying, “HELL YEAH, this is me!” then we want to hear from you.

Apply today! Send your resume in confidence to jobs@goldensoftware.com with the subject line “I’m your Customer Support Specialist” and include:

1. Two reasons this position excites you, and
2. How your experience and skills align with the role.

We look forward to hearing from you and discovering how your expertise can contribute to our mission of empowering scientists and engineers to communicate complex scientific information.

The starting salary range for the Customer Support Specialist role is $45,000 to $75,000. The final offer will be determined based on the candidate’s experience, taking into account their skills, qualifications, and other pertinent factors. We recognize the value that experience brings to the role and are committed to providing a competitive compensation package that appropriately reflects the candidate’s expertise.

This is a full-time remote position with optional team events held in the Golden, CO area. Travel for in-person team and company meeting attendance will be required 1-4 times per year.

You must be a US resident/citizen to apply.