Join Our Team

Imagine…waking up every morning inspired to grow, be excellent, and make a positive impact by helping others.

That’s what we do and we need your help!

The scientific visualization software we develop, sell, and support is used by scientists and engineers across the globe.

These individuals solve some incredibly complex and challenging real-world problems – they save lives, they help locate and preserve valuable resources, they conduct environmental impact assessments, and ultimately, they make the world a better place!

We are passionate about helping these individuals make their positive impact by enabling them to communicate complex information in an easy to understand visual format. Our customers are at the heart of all of our conversations, and this is the reason we have the best reputation in the industry for high quality, user-friendly software with legendary customer support.

Opportunities

What we’re looking for:

Golden Software is seeking a driven customer success specialist to join our team. This position offers an exciting opportunity to leverage your skills to become a subject matter expert in Surfer and scientific data visualization. As a Surfer SME (subject matter expert) you will work directly with our customers and product team to ensure we continue to develop high quality software that meets or exceeds our customer’s needs.

The ideal candidate for this role has a background in the sciences and some experience with data visualization software programs. Your love of learning and technical savvy enable you to adopt and exploit new technologies and tools to do your job efficiently and with excellence. You use your creativity, curiosity, and research skills to solve problems and ensure your clients have all the tools they need to succeed. Additionally, your communication skills and passion for helping others ensure clients always feel seen, heard, and understood.

Skills & Responsibilities:

You have the skills to excel in this role if…

  • You have excellent communication skills.
  • You enjoy developing creative, purpose driven solutions.
  • You understand the difference is in the details and hold yourself to a high standard.
  • You are self-motivated, self-directed, and self-responsible.
  • You are driven to help scientists better communicate their results.
  • You are familiar with data visualization software such as Surfer, ArcGIS, Global Mapper, Leapfrog, or others.
  • You have a working knowledge of Google Workspace, including Gmail, Docs, Sheets, and Slides.
  • You have a bachelors degree or higher and industry experience in a scientific field, geosciences preferred.

You will succeed in this role by…

  • Enhancing the customer experience:
    You will provide timely, knowledgeable, personalized technical support and advice that helps customers achieve their goals and fosters strong, long-lasting relationships.
  • Increasing customer engagement, loyalty, and retention:
    You will ensure that users are getting continuous value from Golden Software’s products and proactively identify and address customer needs to retain customers. You will work with the product team to continuously improve our software to enable the best possible customer experience and outcomes.
  • Improving customer onboarding and adoption of software solutions:
    You will ensure that new and existing customers fully understand and effectively use Golden Software’s solutions. This includes guiding them through a smooth onboarding process, driving product adoption through education and support, and ensuring that they reach critical success milestones in their use of the software. You will also advocate for customer needs and potential improvements with the product team to guide future development.

Are you ready to take on the challenge of advising Surfer users on how to make their data visualization dreams a reality within an innovative and collaborative team environment?

To apply, please send your resume to jobs@goldensoftware.com with the subject line “I’m your Customer Success Surfer Pro!” and include 1) two things about this position that excite you, and 2) how your experience and skills align with the job requirements.

We look forward to hearing from you and discovering how your expertise can contribute to our mission of empowering scientists and engineers to communicate complex scientific information.

The salary range for the Customer Success Specialist role is set at $50,000 to $80,000. The final offer will be determined based on the candidate’s experience, taking into account their skills, qualifications, and other pertinent factors. We recognize the value that experience brings to the role and are committed to providing a competitive compensation package that appropriately reflects the candidate’s expertise.

This is a full time remote position with optional team events held in the Golden, CO area several times per year. Travel for in person team and company meeting attendance is required 1-4 times per year.

Not seeing a job description that fits for you? Have other ideas on how you can contribute? Send us an email with your info and ideas.

What We Offer

➡️ Challenging, rewarding work of all types – You will have many opportunities to learn and expand your skills in our company. Additional opportunities for growth are available after meeting the needs for the primary responsibilities. From day one, you will be a contributor.

➡️ An excellent work environment – We are a group of friendly, dedicated individuals who take great pride in what we do. We have a strong desire to provide the best software and all around experience for our customers and to make Golden Software a great place to work. We are focused on results, and as such, we support the flexibility you need to be most effective in your role. We focus on continual improvement of self and company, and believe the only mistakes in life are those where nothing is learned.

➡️ Stability – Golden Software has been in business for more than 40 years but we’re not bogged down by bureaucratic bloat.

Benefits

  • Competitive salary
  • 100% employer-paid health, dental, vision, and life insurance.
  • 401k with guaranteed match and discretionary profit sharing based on company performance
  • Unlimited approved time off

Additional Perks

  • Internal career growth and development opportunities
  • Cross functional training encouraged
  • Time dedicated each week to self improvement
  • Casual team culture with an open door policy
  • 100% remote work environment
  • Routine social gatherings
Golden Software Collage

Best of All…

When you join the Golden Software team, you get to work with an extraordinary group of human beings. We are passionate about helping our customers and helping one another succeed.

We take great pride in our work, we relentlessly focus on results that matter, and we have fun in the process!

At Golden Software, not only will you grow and develop your career, our goal is that you also become a better all-around person in the process.